RETURNS
Return must be received by us within 30 days of the original ship date. To be eligible for a return, your item must be in the same condition that you received it.

REFUNDS

To assist in the process, we can send you a return label for a cost of $35 USD which will be deducted from your refund.

Should you choose your own shipping methods, please note that your shipping costs are non-refundable. If you choose to use your own shipping method, if your package generates custom taxes upon return to Colombia, these costs will also be deducted from your refund.

We will send you a notification once we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once your refund is processed, a credit will automatically be applied to your original payment method within 5-10 business days.

Should the package be unable to be delivered due to package refusal, refusing to pay custom fees, or wrong addresses, custom fees generated back into Colombia, all shipping costs incurred including return shipping and any additional Fedex fees will be deducted from yourr refund